New Policy - No Show and Same Day Cancel/Reschedule

Effective November 16, 2022, we have updated our cancellation policy in order to better serve our patients.

Your appointment time is reserved specifically for you. While we understand that emergencies and other unexpected situations do arise, Piedmont requests you provide your physician’s office with 24-hours notice in the event that you are unable to make an appointment and need to reschedule.

A missed appointment without notifying your physician’s office (no show) or cancellation on the same day of your appointment will result in:

  • A $25 late-cancellation fee for appointments with a Piedmont primary care physician (i.e., a general practitioner).
  • A $50 late-cancellation fee for appointments with a Piedmont physician providing specialized care, such as Obstetrics and Gynecology (OB/GYN) or Cardiology.

This late cancellation fee will be charged to the patient, not their insurance company.

Missed appointments due to unforeseen emergency situations, such as medical emergencies or illness, may be considered an exception to the policy and will be at the discretion of the practice manager on a case-by-case basis. Please contact the physician practice directly to discuss exceptions.

This cancellation policy ensures Piedmont can remain consistent with its purpose and promise to provide high-quality, patient-centered care to each of our patients and allows us the opportunity to provide care to another patient.

Please contact your provider’s office directly to cancel or reschedule an appointment. You can also cancel or reschedule appointments through your Piedmont MyChart account.

Don’t have a Piedmont MyChart account? It’s fast and easy, with no activation code required and gives you easy access to your healthcare information anytime you need it. Sign up here.

We look forward to empowering you and your family with great care that’s simplified, unified and easier than ever to access. Thank you for your continued support as we strive to make a positive difference in every life we touch.  

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